FAQ
Q. How do you Ship my order?
For shipments within the United States, delivery is by FedEx Ground (Signature Required).
For international shipments, delivery is by USPS Priority Mail.
Q. How long does it take to ship after I ordered?
All orders are shipped within 1 to 3 business days on weekdays. We are closed weekends, and US Holidays.
Q. Can I track my order?
Yes, we will send you a separate order confirmation email with your tracking number.
Q. Can you ship my order to PO Box?
All domestic orders ship exclusively with FedEx. FedEx does not deliver to P.O. Boxes or Military APO/FPO addresses.
Q. How long does it takes to get my order?
(US Domestic)
2 to 5 business days (FedEx Ground)
(International)
7 to 14 business days (USPS International Priority Mail)
Q. Do you ship to my country?
Please check the list of countries we ship to on our shipping page.
Q. How much the cost if I order multiple items?
(US Domestic / International)
It depends on weight and size of items, please add items to shopping cart and you can see the shipping cost.
Q. Where does my order ship from?
Los Angeles, CA
Q. Can we return orders?
Please see our return policy on our shipping page.
Q. I found some defect of my order. Can I exchange?
Yes, you can exchange your defective order for free. Please email us about the detail. (see customer care for more information.)
Q. Do you have a size chart?
Yes, please check each item description. Please contact us for any exact measurement or size (customerservice@joyrichstore.com).
Q. Can we change size?
Unfortunately, no. Check the item description carefully before placing order. If you are still not sure your size, please contact us.
Q. I really want to buy an item which “Out Of Stock Item”. Can I buy it in the future?
Please click “Out Of Stock Request Form” and fill out the page. We will email you when we have that item in stock.
Q. My order status says “Processing” What does that mean?
“Processing” just means that we successfully received your order. Once your order is shipped, you’ll receive a tracking number and your order status will change to “Shipped.”
Q. Will I have to pay international Taxes & Duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
Joyrich cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
If you refuse a shipment from Joyrich, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Joyrich. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
Q. Do you have any store locations?
Yes, we have stores in following countries.
US
Japan
China
Taiwan
Q. I love Joyrich and want to be a reseller! Do you have any resellers or authorize reselling?
If you have a store and would like to carry Joyrich, please contact us at usa@joyrich.com